Posted on September 12, 2011
Sirius/XM Calls Me Cheap
I can’t believe the shady shit that Sirius pulled on me. Again. It blows me away that this shitbox company can stay in business. Just the fact that they were supposed to be commercial free radio and now I spend more time listening to ridiculous erectile dysfunction ads than I do Howard Stern says enough about the company. Not to mention their horribly inadequate customer support. I don’t think I’ve ever been so offended by someone than I was with the piece of work I spoke to today.
Despite the fact that my account was set to NOT auto-renew, as usual they charged me yesterday for $83.76. Full price for 6 months of their shitty service. When I called in to find out why they were charging me, I spoke to the rudest bitch imagineable. She repeated over and over that they always auto-renew and that I must be lying because no one would allow me to have an account that doesn’t auto renew. I explained that I had them send me an invoice, and I paid a one-time payment through my debit card. I did not consent to have my card kept on-file, and was assured that my account would not auto-renew because they wouldn’t have any credit card on file for me. Well, I was young and naieve because of course, Sirius ripped me off and auto-charged me for $83.26.
Now for the good part…
I finally get her to cancel my account (I can just call in and set up another promotional rate with a new account for like $20 for 6 months). She puts me on hold for an hour, and finally comes back ready to cancel. She then lets me know that she is only able to refund $82.78 of the $83.26 that they charged me. She said the other $.48 they will be keeping. I ask why – they were able to charge me the full amount, and I want the full amount refunded. She explains (?) that she can only refund in whole dollar amounts. I explain that she is already refunding $82.78, so that clearly is not the case. I’m laughing at this point, because it’s only $.48 and I don’t really care about it – but its the principle of the matter. Why would I give this corporation $.48 of my hard earned money? She tells me that I should be grateful I’m getting any money back, as its my responsibility to call and cancel my account, and they don’t owe me anything. She then says that if I care so much and want my $.48 that I should call corporate, and then hangs up on me.
Would you be offended if a Sirius customer support rep insinuated that you are cheap? I am. I’ve already launched my twitter offensive and hope that I can get someone over there to actually give a shit about their customers. I’m sure they won’t care – as I’m just one disgruntled listener, right…who cares?